When one has 15,000 square feet to renovate, along with seven and a half acres to re-configure and re-landscape, the challenge can be daunting. But, with a managing executive like M & S’s Steve Sylvester in charge of the project, a beautiful outcome is guaranteed.
Unfortunately, the amazing black granite showroom floor will be sacrificed for the greater good, but Steve’s excitement about the renovation project is palpable, and although he’s personally sorry to see it go, he is thrilled with the totally re-imagined and improved amenities that will be available to his customers by late September or early October.
Among the improvements are the expanded customer waiting area which will grow to almost five times its current size; the service drive area, which will accommodate many more cars and will be moved to the front where customers will have easier access and be immediately served; the totally redone service write up area; the new showroom, which promises to be a stunner; and the generously proportioned executive offices on a reconfigured second level. Steve says that there will be a “more ergonomic layout”, and aside from the physical changes, he stressed that “the new corporate identity from the re-energized GM executive team will result in a better ability to serve our customers.”
Although the current 15-bay work area will be enlarged at a later date, Steve assured me that customers can expect the same great service with service advisors even more proactive and engaging (hard to imagine, since they have always been so positively focused in that area). Steve indicated that appointment scheduling will be more efficient and that M & S’s service hours will be augmented to include Saturdays.
Of course, when this kind of complete renovation is happening, it is definitely the time to incorporate some high tech into the plan, so aside from the whole building going wireless, as a nod toward conservation and green technology, M & S will be going paperless, as well. Additionally, their much improved lighting plan will use only LED high efficiency lighting, providing more lights with less energy use.
Beyond the complete re-configuration and remodeling of the interior, M & S will be sprucing up the outside as well, with a whole new entrance and sleek exterior cladding. Additionally, the landscaping will be redone, with new outdoor illumination providing a more inviting presence along Route 22.
With all of these changes happening at once, one would expect Steve and everyone else at M & S to be beyond flustered. To the contrary, they all take it in stride, even though the old entrance is currently a “Hard Hat Only” area! At the current temporary side entrance, the reception is still warm and welcoming.
M & S of Pawling will remain open and operating throughout this transition, and Pawling Public Radio will be bringing you updates with construction pictures and completion photos on a monthly basis, so don’t forget to log onto this web site for the latest progress, because community interest in this dazzling transformation is very much appreciated by the M & S team.
M & S of Pawling Chevrolet Buick Cadillac is located at 55 Rt. 22 in Pawling.